CATALOG #47196401

The world of business is constantly changing. In this course, students will explore the evolving nature of the modern business enterprise and discuss influences and trends related to competition, globalization, quality, and advanced technology. Employees will recognize the value of personal accountability, flexibility, and innovation in the business workplace and develop foundational skills in productivity, problem solving, team effectiveness, and adaptability. The class meets for 3 hours once a week for 10 weeks for a total of 30 hours. Topics include: Module 1–Communicating Clearly, Module 2–Effective Listening, Module 3–Emotional Intelligence, Module 4–Demonstrating a Positive Attitude, Module 5–Conflict Management, Module 6–Customer Service: Handling Difficult Customers, Module 7–Critical Thinking/Problem Solving, Module 8–Adapting to Change, Module 9–Time Management, Module 10–Teamwork & Integrity.

CATALOG #47196421

This Course is designed primarily for individuals seeking SHRM-CP or SHRM-SCP certification. The SHRM Learning System includes five modules covering the comprehensive SHRM Body of Competency and Knowledge, so you’ll learn everything you need for the SHRM-CP or SHRM-SCP exam.

CATALOG #47196423

This problem-solving techniques training will cover on the following topics: Pareto Chart, The 5 Whys, Fishbone Diagram, Scatter Diagram, Failure Mode and Effects Analysis (FMEA)